Privacy policy
Last updated 3 August 2026
Who we are
InnDesk is a hotel booking and front desk app for Wix sites, published by InnDesk of Cheras, Malaysia. You can reach us at support@inndeskapp.com.
The short version
We build software that hotels install on their own website. The guest information that software handles is stored on the hotel's own Wix site, not on ours. We do not sell data, we do not use it for advertising, and we do not combine one hotel's information with another's.
Two different groups of people
This policy covers two groups, and the answers differ for each.
1. Hotels and property owners who install InnDesk
When you install the app, we receive from Wix the details needed to run it: your site identifier, the app instance identifier, and the plan you are on. If you contact support we hold whatever you send us, which is usually your name, your email address and a description of the problem.
We use it to run the app, to answer you, to fix faults, and to send messages about the service itself, such as a change that affects your bookings. We do not send marketing email unless you ask for it.
2. Guests who book through a hotel using InnDesk
If you are a guest, the hotel is responsible for your information, not us. Ask the hotel for its own privacy notice, and send any request about your data to the hotel directly.
The app stores what a booking needs: your name, email address, phone number, country if you give it, the dates and room you booked, the price agreed, any note you left, and a record of payments taken. The hotel can add its own notes and labels. All of that is written into the hotel's own Wix site.
We do not store card numbers. When a payment is recorded, the app saves the amount, the currency, the method, for example cash or card machine, and a reference. Card details themselves are handled by the payment provider the hotel uses and never reach InnDesk.
Where information goes
Only in these directions, and no others:
- Wix. Everything runs on Wix infrastructure. Wix's own privacy terms apply.
- Booking confirmation email. Sent through Wix to the address the guest gave. It contains the booking details and nothing more.
- Calendar links to other services. If the hotel connects Airbnb, Booking.com, Vrbo or anything else that publishes an iCal feed, the app exchanges calendars with them. The calendar InnDesk sends out contains dates only. No names, no email addresses, no prices, no booking codes. A booked night appears as "Reserved" and nothing else.
- Nowhere else. We do not use advertising networks, analytics trackers or data brokers inside the app.
How long it is kept
The hotel decides. Records stay in the hotel's site until the hotel deletes them or closes the site. When InnDesk is uninstalled, we do not delete the hotel's data, because uninstalling is often accidental and a reinstall should find everything in place. Wix removes app data on its own schedule after that.
One thing is revoked the moment the app is removed: the calendar feed link. That link sits in Airbnb and Booking.com accounts and would otherwise keep publishing a former customer's occupancy. It stops working immediately.
Security
Data is held in Wix's infrastructure and inherits its protections. Beyond that:
- Booking, guest, payment and occupancy records are marked private, so they can be read only by the hotel and by the app's own backend, never by a visitor to the site.
- The link that lets a guest open their own booking without an account uses a token stored encrypted.
- The outgoing calendar link is a long random token that the hotel can rotate at any time from the Channels screen.
- A calendar link with the wrong token returns "not found" rather than "wrong token", because the second answer confirms a calendar exists.
Your rights
Depending on where you live you may have the right to see your information, correct it, delete it, take a copy elsewhere, or object to how it is used.
If you are a hotel, write to support@inndeskapp.com. We reply within 30 days.
If you are a guest, write to the hotel you booked with. They hold the records and they can act on the request straight away. If they need our help to extract or delete something, we give it.
Children
InnDesk is business software and is not directed at children. We do not knowingly collect information from anyone under 16.
International transfers
Data is stored wherever Wix stores it, which may be outside your country. Wix publishes its own transfer safeguards, and they apply here.
Changes
If we change this policy we will update the date above, and we will tell hotels inside the app when the change affects how their data is handled.
Contact
support@inndeskapp.com
InnDesk, Cheras, Malaysia